Fundamental on Privacy Policy


Fundamental on Privacy Policy

The ESTA U.S. Customer Service (“Site” hereinafter) has established this Privacy Policy to manage customers’ personal information properly. Based on an understanding of this Basic Policy, the Site will handle personal information by thoroughly striving to protect these information.
The details of such efforts are outlined below.

1. This site complies with the Personal Information Protection Law and related laws and regulations, Japanese Industrial Standards “Requirements for Personal Information Protection Management System” (JISQ15001), and collects and uses customer personal information for the purpose of acting as an ESTA application procedure I will do it.
This information is used for applications to the DHS (United States Department of Homeland Security) system, confirmation and inquiry of customer inquiries, replying to inquiries, smooth provision of this site service and business management And keep it to the minimum necessary.
The details of the information that we provide to the U.S. Department of Homeland Security (DHS) are as follows.

  • Personal data items
    Name (as it appears in the passport), address, date of birth, gender, nationality, place of birth, phone number, accommodation details, employment details
    Passport information (photo page image and data, passport number, issue date, expiry date), social media account information, parents’ names
    Medical history, including mental illness or drug addiction; arrest or criminal record; possession or use of illegal drugs; history of terrorism or espionage; history of fraud, including obtaining illegal visas; unauthorized intent to work in the U.S.; previous denial or refusal of a U.S. visa; history of overstaying in the U.S.; travel history to certain countries.
  • How we share
    The above data will be securely provided online to the U.S. Department of Homeland Security (DHS) under the strict control of authorized operators and internal managers.
  • Cancellation
    As per the cancellation policy outlined in the “Notification Based on the Specified Commercial Transactions Act” on this website, we will stop sharing information only if we receive a customer’s request not to do so with a third party before initiating the ESTA application registration on the U.S. DHS (Department of Homeland Security of the United States) system. Please note that once the registration has started, we cannot stop sharing the information due to the U.S. DHS system.

2. The information that we collect from customers is as follows.
Name (passport notation), address, date of birth, gender, nationality, birth information, Email address, telephone number, accommodation information, employment information, passport information (passport number, passport issuance date, passport expiration date), SNS account Information, parents’ name, medical history of infectious diseases, history of violations of laws and regulations, history of anti-state acts such as intelligence activities, intention to work in the United States, past refusal of entry to the United States, past stay in the United States, identification Travel history to the country, inquiry history of this site, etc.

3. About Cookies
Cookies store browsing information on your device so that you can easily access our website when you return. They are stored in your browser and may be referred to by our server. It’s important to note that they do not contain any personally identifiable information, do not violate your privacy, and do not harm your computer in any way. We use cookies on our website for the following purposes.

  • To check customers’ login status and implement various functions in the service.
  • For statistical research and analysis of website access status using Google Analytics.

<About the use of Google Analytics>
This website uses Google Analytics, a service provided by Google, Inc. to analyze the usage of this website using cookies issued by Google. Google Analytics uses cookies issued by us to analyze the use of this website. We receive the results of this analysis (such as Google Analytic reports on user attributes and interest categories) from Google to help us understand how this website is being used. The information collected, recorded, and analyzed by Google Analytics does not contain any personally identifiable information. For Google Analytics Terms of Use and Google’s Privacy Policy, please visit the following URLs;

<How to manage and delete cookies>
You can disable cookies by changing the browser settings on your computer, tablet, or smartphone. You can also delete stored cookies. If you disable cookies, you can still use this website, some functions may not be available to you. For instructions on changing your browser settings, please visit your browser provider’s website.

4. We will only keep your personal information for the duration of your ESTA validity unless you request its deletion earlier. Even during this period, we may delete your personal information in compliance with the law, government agency requirements, court orders, or our internal standards.

5. Personal information received from customers shall not be disclosed to any third party, except when we do so to the U.S. Department of Homeland Security (DHS) for service purposes.

  • When the user has consented to such disclosure.
  • When there is an order from law, government agency, or court.

6. If the customer asks for confirmation or correction of personal information by himself / herself, this site will respond appropriately after confirming the identity in accordance with the terms of service established on this site.

7. This site is not responsible for the security of personal information on other websites linked to this site. It is recommended that you check the rules regarding the handling of personal information at each link for your own safety.

8. On the application status check page, only those customers who applied for ESTA through our site are available for inquiring the application status.
Due to the protection matters of personal information, accessible period to application status check page is limited for 90 days from the date applied.

Apply for ESTA here

UPDATE : 2024/07/12