The U.S. Embassy and ESTA application : ESTA U.S. Customer Service


The U.S. Embassy and ESTA application

The agency responsible for ESTA

U.S. embassies do not provide ESTA application services.
U.S. Customs and Border Protection (CBP), part of the U.S. Department of Homeland Security, a federal government organization, operates and manages the ESTA system.

United States Department of Homeland Security (DHS) This is one of the organizations of the U.S. federal government, established in November 2002 to protect the U.S. from threats such as terrorist attacks and natural disasters.
United States Customs and Border Protection (CBP) This is the largest federal government agency under the jurisdiction of the Department of Homeland Security (DHS).
Its duties are to fight terrorism, human trafficking, to combat drug smuggling, and to protect the U.S. from unlawful or dangerous activities such as smuggling of agricultural pests. Due to its nature as the central government agency managing U.S. borders, it encompasses a massive organization of approximately 52,000 people and facilities located at airports, ports, border checkpoints, and in other locations near U.S. borders.
It was established in response to the terrorist attacks on September 11, 2001, through the consolidation of related agencies (customs, border patrol, and plant and animal quarantine) that had been divided among the Department of Justice, the State Department, the Department of Agriculture, and other government departments.

For this reason, U.S. embassies and consulates would not provide information on the status of an ESTA application.
The embassy is not available to provide an answer on the status of your application after submitting it, reasons for rejection, or other details.
To check on ESTA status, email CBP from its website or call it by telephone.

Contact U.S. Customs and Border Protection (CBP)

Telephone : 1-877-227-5511
Hours : 8:30 am – 5:00 pm (EST)

Contact form (English only) CBP INFO center

Frequently asked questions about ESTA, and their answers, are available on the CBP website.

Our ESTA application services provide support for those who do not feel comfortable applying by computer themselves

When applying for ESTA on the U.S. Customs and Border Protection (CBP) website:

  • You might be unsure how to correct a mistake after entering application information incorrectly
  • Your application might be approved with a misspelling of your name, which means that your application cannot be found when checking with the CBP website.
  • Application procedures cannot proceed during system maintenance, which is conducted several times a week.

Our service can resolve these problems and concerns.

  • We describe application content and entry methods in simple, clear, understandable ways.
  • We accept correction of mistaken application entries free of charge. “About ESTA expiration
  • Our operators look over your application and correct spelling errors.
  • After maintenance is complete, we will proceed with application procedures based on the information you provided.

For more details of our services (ESTA)

The roles of U.S. embassies and consulates

The U.S. has embassies and consulates around the world, to maintain its relations with other countries and international organizations.
U.S. embassies and consulates are responsible for issuing visas. If you have any questions about visas, instead of ESTA, contact U.S. embassy near you.

Apply for ESTA here

UPDATE : 2024/07/12