Content Policy


Content Policy

About ESTA U.S. Customer Service

ESTA U.S. Customer Service is an informational website that provides guidance on ESTA and visa applications required for travel to the U.S. The site offers easy-to-understand articles for travelers and those interested in visiting the U.S. We create original content daily to ensure everyone can enjoy sightseeing in the U.S. without any worries.

You can apply for “ESTA” at ESTA U.S. Customer Service

At ESTA U.S. Customer Service, you can apply for the Electronic System for Travel Authorization (ESTA) required for traveling to the U.S. ESTA allows visa-free travel to the U.S. for tourism or business purposes for up to 90 days. By clicking “Apply for ESTA here” on the homepage, you will be directed to a simple form where you only need to enter applicant information, contact information, address information, passport information, etc. All you need to have ready is your passport and credit card. If you have any questions, our professional staff is available to assist you through the inquiry from this site, making it easy for even first-time applicants for ESTA.

Basic Information of the Operating Company

Name of website ESTA U.S. Customer Service
Service provider M2 Agency Co.
Address of service provider 9-3 Nibancho, Chiyoda-ku, Tokyo, Japan
Telephone number of service provider +81-3-4405-4632
Our Services We operate our own media outlet, the ‘ESTA U.S. Customer Service’. In addition to assisting with ESTA applications, the electronic travel authorization system necessary for travel to the U.S., we also offer the latest travel news and information about ESTA and visas.

「ESTA U.S. Customer Service」provides the following services;

  • Application support for the Electronic System for Travel Authorization (ESTA)
  • Basic information on the Electronic System for Travel Authorization (ESTA) and guidance on application
  • U.S. Visa Information
  • Visa information by destination and country
  • U.S. Related Websites

We strive to provide informative articles for individuals intending to travel to or are interested in the U.S.

Information available at ESTA U.S. Customer Service

ESTA U.S. Customer Service provides information regarding travel to the U.S. Our articles are designed to provide you with the following information.

Basic information on the Electronic System for Travel Authorization (ESTA) and how to apply

When traveling to the U.S., obtaining the Electronic System for Travel Authorization (ESTA) is essential. This comprehensive website offers over 50 articles that provide crucial information about ESTA, including application procedures for both PC and smartphone users and details on expiration dates and re-applications. The content is designed to be easily understood, making it accessible even for first-time applicants. Be sure to utilize this resource when applying for ESTA to ensure a seamless experience.

U.S. Visa Information

If you are not eligible to apply for the Electronic System for Travel Authorization (ESTA), you must obtain an appropriate visa. This site provides detailed explanations about the differences between ESTA and visas, as well as the requirements for obtaining and the application process for various types of visas, including work visas, student visas, and fiancée visas.

Visa information by destination and country

We provide articles about immigration and visa requirements for popular American destinations like Hawaii and Los Angeles and neighboring countries such as Cuba. Additionally, we introduce countries that require a visa for travel and countries other than the United States that require an electronic travel authorization. We encourage you to review this information in advance to help you prepare for your trip.

ESTA U.S. Customer Service Article Production Process

The ESTA U.S. Customer Service’s team of writers is dedicated to producing articles through daily trial and error to deliver reliable information to users. Our article creation process aims to provide you with the most up-to-date and valuable information. Here’s an overview of our current article creation process.

1. Planning of article content and making policy decisions by the writing team

“What do you feel anxious about when traveling to the United States?” and “How can I make my trip to the United States more enjoyable?” The writing team discusses and decides on the article’s content and policy. The team exchanges opinions with local writers and develops a structure for the article that aligns with the user’s questions.

2. Interviews and article writing by local writers

Once the article’s plan and structure are finalized, the information is shared with the local writers. Writers conduct on-site interviews, create articles based on the information gathered, take photographs, and then deliver the articles.

3. Review and quality check of articles by our writing team

After the article is delivered, the writing team reviews it, checking the facts and quality of the text. They adjust the content while communicating with the local writer, ensuring that the expressions and sentences can be understood by anyone and that the content can alleviate any anxiety about traveling to the U.S.

4. Submission of articles, periodic review, and updating

Once the article is finished, it is uploaded to the “ESTA U.S. Customer Service.” After uploading the article to the site, we check it on both PCs and smartphones to ensure that it is easy to understand and read. As travel information about the U.S. is updated daily, we regularly perform quality control checks on the articles to ensure that the latest information is always delivered, even after the article is uploaded.

Apply for ESTA here

UPDATE : 2024/07/12